Customer Satisfaction Survey results are in

The results of the annual AEA/DE Customer Satisfaction Survey are in. While we saw some decreases in favorable responses in a handful of categories, we also saw some increases. Agency Leadership Teams will be studying the data (along with the comments provided by respondents) and forming action plans as needed. Stay tuned for more information!

Iowa Department of Education Customer Satisfaction Survey
AEA 267 Percent of Respondents who “Strongly Agreed” or “Agreed
Survey Questions
Academic Year
2008-2009
N=2,118
2009-2010
N=1,880
2010-2011
N=1,679
2011-2012
N=1,288
2012-2013
N=1,359
Generally, the services that I receive have received or participated in met my professional needs.
91.5
91.2
94.1
92.7
89.8
The AEA is responsive to my school’s student learning needs.
80.4
79.6
82.2
81.4
79.8
The AEA provides leadership to meet my emerging educational needs.
76.3
75.0
78.8
76.7
68.5
The AEA delivers current and timely services to meet my district or school’s needs.
80.6
80.4
83.8
82.7
81.1
The AEA delivers cost-efficient services to meet my district or school’s needs.
70
68.9
70.9
69.8
70.1
The AEA delivers services that assist our district in meeting federal and state mandates (NCLB, IDEA, ect.).
73.8
71.4
73.8
72.6
75.0
The AEA services that I have received assisted in improving my students’ achievement.
77.7
76.3
79.0
77.3
77.3
The AEA services that I have received have assisted in improving my instructional or job-related practices.
84
84.5
85.7
84.9
82.2
The AEA staff I have contact with have the knowledge and skills needed to have a positive impact on our school(s).
85.7
85.3
88.3
87.4
85.7
The AEA staff I have contact with create and maintain good working relationships with people in my school and/or district.
86.4
85.4
88.2
87.2
87.2
The AEA staff I have contact with have the data-driven decision-making abilities to positively impact my job related practices.
74.4
72.7
75.8
73.8
76.1
The AEA services I have used have increased my administrative efficiency (efficiency is defined as productive of desired effects, especially productive without waste).
79.9
86.6
84.8
The AEA services I have used have increased my administrative effectiveness (effectiveness is defined as producing a decided, or desired result).
84.4
88.2
The AEA services I have used have increased my instructional capacity.
86.6
86.7
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