Remote work is a key component of our operations at Central Rivers AEA, offering flexibility while maintaining our high customer service standards. To ensure a seamless and professional experience for both staff and those we serve, the following are important guidelines:
- Eligibility for Remote Work: Remote work is a privilege granted based on whether or not the specific role and responsibilities of the position can be performed virtually without compromising service. This determination is made by the supervisor who is responsible for ensuring that service outcomes are met.
- Work Environment: All staff are required to maintain the same level of professionalism during virtual service as you would in person. Please ensure that your background is appropriate (use branded, agency supplied backgrounds) and wear professional attire during virtual meetings. Your remote environment should be safe, ergonomic, and free of distractions to ensure productivity. Also, please be mindful of the fact that many of our external stakeholders in school districts do not have an option to work virtually which increases the importance of us handling virtual work in a highly professional manner.
- Calendar Updates: Keep your calendar up to date to reflect your virtual work schedule, ensuring that your availability is clearly communicated. Please use “Virtual Service” as your location vs. other terms such as “Remote Work Site” or “Home Office”.
- Timely Responses: Respond promptly to messages and ensure that agency collaboration tools (e.g. Zoom, Google Chat, etc.) are on and used efficiently to support seamless communication.
- Participation in Meetings: While remote work offers flexibility, please remember that it is required that staff actively participate in virtual meetings and remain engaged. Virtual work is not a replacement for in-person collaboration which is always the preferred choice for delivering service – especially for those out in the field.
- Remote Work and Personal Obligations: Please do not use virtual work as a substitute for managing personal responsibilities, such as childcare. Use appropriate leave options if personal obligations arise and communicate any special requests with your supervisor in advance.
By adhering to these guidelines, we can ensure the benefits of remote work while upholding CRAEA’s commitment to professionalism and excellence.