How often should I change my voicemail greeting on my office phone?

In a nod to good customer service, most of us have been changing our voicemail greetings on our phone daily or at least weekly. However, given everyone’s busy schedule and the itinerant nature of our roles, for many, this was a challenge. Thus, please adopt this new approach: Your voicemail greeting should contain a standard greeting that indicates that you will return calls within a 24-hour period and the name (including the extension) of the person the caller can reach for immediate assistance. During times when you are not able to return calls within the 24-hour window, please change your greeting to reflect this. Here are two examples of scripts to use:

Standard greeting:

Hello, this is Dr. Roark Horn, AEA 267 Chief Administrator. I am away from my office or on the phone right now but your call is very important to me. Please leave your name and number and the best time to reach you and I will return your call within 24-hours. If you would like immediate assistance, please contact my assistant, Kerri Wilson, at extension 8201. Thanks and have a great day!

Greeting for when you are not able to return calls within 24-hours:

Hello, this is Dr. Roark Horn, AEA 267 Chief Administrator. I am away from my office until (date) but your call is very important to me. Please leave your name and number and the best time to reach you and I will return your call when I return. If you would like immediate assistance, please contact my assistant, Kerri Wilson, at extension 8201. Thanks and have a great day!

Just a friendly reminder that voicemail guides for all three offices are available on our staff website under Communications & Technology>Voicemail Guides (use your email username and password to access).

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